Good use cases
Answering opening hours, pricing bands, service areas and common product questions; capturing name and contact details outside office hours; routing complex issues to a human. Clinics, professional services, e‑commerce and multi-location businesses often see value here.
A chatbot is weaker when every conversation is highly personalised negotiation, or when you have no approved content to ground answers in.
UK data protection basics
Only collect what you need. Tell people they are talking to an assistant. Store transcripts securely and agree how long you keep them. If a provider processes personal data for you, put the right terms in place under UK GDPR.
Build hand-over rules for complaints, medical or legal advice, and anything the bot should not invent.
How we build them
We ground assistants in your approved content, set topic limits, test with real questions, and review conversations after launch. The goal is fewer repetitive emails for your team — not a gimmick on the homepage.